What we do
ipoo connects customers to local shops, and we handle the delivery ourselves. Customers browse your products, place their order, and our riders pick it up and deliver it. Your job is to keep your shop stocked and ready. We take care of getting the order from your counter to the customer's door.
Your responsibilities
To the customer:
- Accurate info. Your shop name, location, and contact details need to be real and up to date. Don't impersonate another shop.
- Your PIN. Your 4 digit PIN is yours alone, keep it that way. You're responsible for whatever happens on your account, so if you ever suspect someone else has it, reset it right away.
- Your device. You're responsible for the phone or device you use to run IPOO. If it's lost or stolen, reset your PIN immediately.
To IPOO:
- Product listings. Keep your prices, stock, and product details accurate. Customers order based on what they see, and our riders show up expecting it to match. Outdated listings just create headaches for everyone.
What we promise
- We'll keep your shop data safe and won't share it with third parties, except where it's needed to get an order delivered.
- We'll let you know before we make any significant changes to these terms.
- We'll do our best to keep the platform and our delivery service running smoothly, but we can't promise 100% uptime. Tech happens sometimes.
Payments
Payment happens between you and the customer: cash on delivery, mobile money, whatever works for you both. ipoo doesn't process the payment itself and isn't responsible for payment disputes.
Deliveries
Once an order leaves your shop with one of our riders, it's in our hands. If something goes wrong in transit, a delay, a damaged item, a lost order, that's on us to sort out, not you. Our support team will step in to resolve it.
Limits of liability
ipoo connects shops and customers and handles delivery in between. We're not liable for issues with the products themselves. Quality, expiry, or accuracy of what's on the shelf is on the shop. Once it's out for delivery, that responsibility shifts to us.
Termination
You're free to close your account anytime, just contact us. We may suspend or remove accounts that break these terms or misuse the platform (spam, fake listings, harassment, that sort of thing).
Changes
If we ever update these terms, we'll tell you through the app. Continuing to use ipoo after that means you're on board with the update.
Contact
Questions? We're at support@ipoo.co.ke.